Terms and Conditions

ResMed (“We”, “Us”, “Our”) will provide customer (“You”, “Your”) with products, services and replenishment products in accordance with the plan You selected. Details of the plans are set out at the end of these terms and are as described at Link

By using this website, You agree to abide by and be subject to these T&Cs and Our Privacy Notice. If You do not agree with any of these T&Cs, do not use this website.

You must be at least 18 years of age to use Our website and services. By using Our website or agreeing to these T&Cs, You warrant and represent to Us that you are at least 18 years of age.

1. Choosing Your Plan

You cannot modify, amend, alter, add to or supplement your plan after it has been purchased.

2. Fees

Fees for a ResMed SleepCare Pro plan are payable in advance and immediately on your enrolment for a plan. We accept payments via [debit and credit card]. We will not charge You interest, administration, or other fees for use of a debit or credit card.

Payment

If You fail to pay fees when due, We will send you notifications to your email address asking you to complete payment. We may stop supplying You with the products and services until You have paid all outstanding fees. We reserve the right to terminate Your plan after providing You with a written notice. If We terminate Your plan, You will be liable to pay the outstanding fees.

If You have failed to pay fees when due, We may look to:

  • recover any and all outstanding amounts owed to Us by You
  • recover other costs associated with recovery of those amounts from You, including Our legal costs; and
  • exercise any rights available to Us by law, including by referring Your outstanding amount to a third party debt collection service or commencing legal action against You.

If You have failed to pay any and all outstanding amounts, We may take steps to notify a credit reporting body of Your default. This may negatively affect Your credit score.

3. No warranty

Notwithstanding anything else to the contrary contained in these T&Cs,Our privacy policy or in any sales or information materials, the purchase and use of any part of the plan is provided on an "as is" basis, and any implied warranty of merchantability, purpose, quality, accuracy, title, fitness for a particular purpose, or non-infringement of third-party rights are hereby disclaimed to the fullest extent permitted by applicable law. We do not warrant against interference with the use of Our services, nor do we warrant that services will be error-free or secure or uninterrupted. We will deliver install and commission the plans in accordance with any agreed written schedule

4. Remote Device Settings

Your plan may allow ResMed’s sleep coaches to update Your cloud-connected device’s settings remotely based on instructions received from You. If You have a non-cloud-connected device, guidance may still be offered by ResMed’s sleep coaches over the phone.

Please note: All therapy settings should be discussed with Your doctor or certified healthcare professional. ResMed sleep coaches cannot make recommendations or provide advice regarding Your therapy settings and are not a substitute for medical advice by a certified healthcare professional.

5. Title and Risk

Title and risk of any loss or damage to products will pass to You when You take physical possession of the products or when the products are delivered to You.

6. Product Availability

If a product is temporarily unavailable or has been discontinued, We may in our discretion substitute it with a similar product that has equivalent functionality and is of similar value.

ResMed Rewards Registration

ResMed Rewards membership shall be subject to the applicable terms and conditions available at https://info.resmed.co.in/rewards/terms.

ResMed Rewards registration is only applicable to new devices and old devices which are under warranty

7. Personal information & Sleep Coach Support

You may receive sleep coach support from our sleep coaches for the duration of Your plan. When you sign up to a plan, We collect, use and disclose Your personal and health information as set out in our privacy policy, found at: link

You may receive sleep coach support from our sleep coaches for the duration of Your plan. When you sign up to a plan, We collect, use and disclose Your pePlease note that ResMed sleep coaches are sales and customer service representatives who have received training in sleep health. As part of Your plan, they will give You general information about sleep health, sleep disorders and products that may help improve Your sleep. They are not certified healthcare professionals and do not provide medical advice. We recommend that You consult with Your doctor or certified healthcare professional for a broad assessment of Your health. This service is not a substitute for consulting with Your doctor or certified healthcare professional.

ResMed’s sleep coaches are contactable at 1800-103-3969 coach services are available only from Monday to Friday, 10am to 6pm

ResMed Sleep Coach services should not be used for the diagnosis or treatment of any medical condition, or during a medical emergency. In an emergency, call your local emergency assistance number.

If You agree to ResMed registering Your ResMed device in our secure, cloud-based system known as AirView, You consent to ResMed using Your personal and sensitive information collected from You via Your ResMed device to support You (both in person and remotely) in Your use of the ResMed device, to assist You in therapy management through our sleep coach support, to help You make sure Your ResMed device is working properly and as further described in the AirView registration section below or click here to read more about AirView registration.  Without this consent, You will still receive sleep coach support from our sleep coaches as part of Your plan but ResMed will not be able to utilize the more detailed AirView data to provide You with more personalized support.

If AirView registration has previously been done for Your device by a dealer or distributor, by signing up for a plan, You provide consent to ResMed to re-registered your device in AirView.

Please remember to update Your personal information, including Your address, payment method, and contact details as soon as possible by:

1. Updating your account
2. Calling us at 1800-103-3969 Monday to Friday, 10am to 6pm

Delivery will be to the address specified in your order, which must be within India. We aim to ship all orders promptly and at the earliest practicable time. Delivery is by a third party and occasionally delivery times may be affected by factors beyond our control and therefore they cannot be guaranteed.
You acknowledge and agree that the results of any home sleep test and any usage report for a trial or rental of any product will be sent to your nominated email address.
The delivery charges specified as part of your order will apply. These charges may change from time to time.

8. Cancellation

[Within your My Account, product/s that are part of Your plan will either be categorised as ‘active’ (products that have already been delivered to You) or ‘scheduled’ (upcoming shipments of product/s that have not yet been delivered to You). Once purchased, you may not cancel, terminate or alter your plan at any time during the term.

9. Governing law

These terms are governed by the laws of India. Each party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts of the New Delhi, India and its appellate courts and waives any right to object to proceedings being brought in those courts for any reason.

10. AirViewTM registration

Our friendly sleep coaches are here to get you started and support your therapy journey to help you achieve your sleep goals. ResMed Air Solutions is designed to make your therapy experience as seamless as possible, whereby you and sleep coaches can actively engage in your care. One of the tools we utilise is our AirView application. If you consent to ResMed registering your device in our AirView application, this will help us aid you to understand how your therapy is going, how your ResMed device is working and help us increase your awareness and education of sleep health. AirView registration is optional.

Set out below, we explain what AirView registration entails, how we use the information you provide when you allow us to register your ResMed device in AirView and how you can withdraw your consent.

(1) What is AirView?

AirView is ResMed’s secure cloud-based system used to monitor and optimise your use of a ResMed device. 

AirView is hosted by a service company located in Japan. All data from your ResMed device is transmitted to AirView in encrypted form.

If you allow ResMed to register your ResMed device in AirView:

  • ResMed will create your profile in AirView using your name, address, other contact information and the unique serial number of your ResMed device.
  • Data that is transmitted from your ResMed device or uploaded via an SD card can subsequently be linked to your profile in AirView enabling ResMed to utilise this data for the purposes described in section 3 below.
  • Certain ResMed devices1 use built-in wireless connectivity to automatically transmit data from your ResMed device to AirView. For ResMed’s Card-to-Cloud only devices where built-in wireless connectivity is not available, ResMed supply SD cards for your devices; these SD cards easily store usage data allowing ResMed to download information from your device into AirView.

Please note, even if your ResMed device is not registered in AirView, where your ResMed device has built-in wireless connectivity, it will still automatically transmit data to ResMed’s secure cloud. However, if your ResMed device is not linked to your AirView profile, this data is not reasonably capable of identifying you.

(2) What data is collected from your ResMed device and linked to your profile in AirView?

If you allow ResMed to register your ResMed device in AirView, the following types of data transmitted by your ResMed device or uploaded via an SD card will be linked to your AirView profile:

  • Device-identification data: such as serial number and device model;
  • Therapy-related data: such as device usage hours, mask seal, average events per hour (AHI) and the number of times a mask is taken off, any other data that is inputted into the device, such as responses to questions on the device;
  • Device diagnostic data: data about what’s working and not working, for example, device usage and connectivity events, performance metrics, errors and fault information if they occur.

(3) How we use your data

If you allow ResMed to register your ResMed device in AirView, you consent to ResMed processing the data received from you and transmitted from your ResMed device to:

(a) respond to any queries you may have;

(b) troubleshoot and support you (both in person and remotely) in your use of your ResMed device;

(c) assist you through our sleep coach support service*;

(d) monitor the performance of your ResMed device including device usage to create reports, conduct analysis, produce analytics, or perform any other operation for the purposes of monitoring therapy adherence;

(e) help you make sure your ResMed device is working properly;

(f) create and send reports to your doctor or certified healthcare professional, if requested by you;

(g) conduct and support research and innovation (including analytics) on topics of technological advancement, health, wellbeing and public interest;

(h) improve our products and services.

ResMed will keep the data collected from your ResMed device for as long as is necessary for the purposes indicated above, or to comply with our legal obligations, such as (statutory) retention periods.

Please note: ResMed sleep coaches are sales and customer service representatives who have received training in sleep health. They can give general information about sleep health, sleep disorders and products that may help improve Your sleep. They are not certified healthcare professionals and cannot provide medical advice. We recommend that You consult with Your doctor or certified healthcare professional for a broad assessment of Your health. This service is not a substitute for consulting with Your doctor or certified healthcare professional.

(4) Right to Withdraw Consent

If you give your consent to ResMed to register your ResMed device in AirView, you may revoke your consent at any time without giving any reason.

If you do not give your consent to ResMed to register your ResMed device in AirView or if you do give your consent but then subsequently withdraw it, this will impede ResMed’s ability to utilise the more detailed data in AirView to provide you with more personalised support.

To exercise your rights to withdraw your consent, please send an email to privacy@resmed.com.
For more information, please read our Terms & Conditions and ResMed’s Privacy Policy.

Wireless connectivity is available for selected AirSenseTM 10, AirCurveTM 10 and LumisTM devices. Wireless communication depends on network availability.

11. Term and Termination

This Agreement shall become effective on the effective date which is the date you first enrol for a plan and pay the Fees. The Agreement shall remain in full force and effect for a term of 12 months from the Effective Date.

Notwithstanding the foregoing ResMed may without prejudice to any of its other rights and remedies, terminate this Agreement with immediate effect and without the need of judicial recourse if:

(a) You are in material default in the performance of any of its obligation under this Agreement and such default shall not be remedied within seven (7) days after written notice thereof to You; or

(b) You become bankrupt, insolvent, make a general assignment for the benefit of your creditors or commit any other act of bankruptcy or if a petition for its re-organisation or the readjustment of its indebtedness be filed by or against You or if a receiver, trustee or liquidator of all or substantially all of Your property is appointed

Notwithstanding termination each party shall fulfill all obligations accrued under this Agreement prior to the time the termination becomes effective.

12. Waiver and Severability

Failure by ResMed to enforce any of the provisions of this Agreement will not be construed as a waiver of such provision.

Nothing contained in this Agreement will require ResMed to take any action contrary to the law or to any order or regulation of any government or contrary to any permit or authorisation granted to ResMed by any government. If any of the provisions of this Agreement are held unlawful or otherwise ineffective by any court of competent jurisdiction, the remainder of this Agreement will remain in full force and the unlawful or otherwise ineffective provision will be substituted by a new provision mutually agreed upon by both parties reflecting the intent of the provision so substituted.

13. Entire Agreement

This Agreement embodies the entire Agreement and understanding of the parties and as of its effective date, terminates and supersedes all prior or independent agreements and understandings between the parties covering the same subject matter. The clause and paragraph headings contained herein are for convenience and reference and are not intended to define or limit the scope of any provisions of this Agreement.

14. Counterparts

If signed in wet ink, this Agreement may be executed in any number of counterparts, each of which shall be deemed to be an original, but all of which together shall constitute one and the same instrument.

15. No Third-Party Beneficiaries

Nothing contained in this Agreement is intended to confer upon any person (other than the parties hereto) any rights, benefits or remedies of any kind or character whatsoever or any right to enforce the terms of this Agreement and not person shall be deemed to be a third-party beneficiary by reason of this Agreement.

16. Use of Name and Ownership Rights

You shall not under any circumstances use ResMed’s name, trade names, trademarks, and service marks logos or any other symbols or other source of identifying devices or combinations thereof or the name of any ResMed employee in any public announcement, news release, advertising or promotional literature without first obtaining ResMed’s written consent.

Title to and ownership of materials previously developed or copyrighted by ResMed and not originated or developed by You under this Agreement shall at all times remain the property of ResMed and/ or its licensors.

17. Independent Contractors

The parties are independent contractors. Nothing in this Agreement shall be deemed to constitute a partnership between the parties or constitute any party the employee agent partner or legal representative of the other party for any purpose or otherwise entitle either party to have any right or power or authority to create any obligation or responsibility of any kind, express or implied on behalf of the other. The parties agree that either party has the right to bind or commit the other party for any purpose in any way whatsoever or control any activity of the other party outside these T&Cs

18. Confidentiality

You shall treat as strictly confidential and not use or disclose any information, data including but not limited to technical or strategic data, business processes, documentation of or relating to ResMed or obtained in consequence of this Agreement or performance thereof which ResMed has labelled as “Confidential”, “Proprietary Information” or with any other comparable legend to similar effect at the time of disclosure unless ResMed has consented to such disclosure in writing and such disclosure is necessary in order to fulfill the obligations under this Agreement.

Schedule - ResMed SleepCare plan For details refer https://www.resmed.co.in/resmed-sleepcare-pro-terms

 

Benefits

ResMed SleepCare Pro
For N20 mask
(12 months plan)

ResMed SleepCare Pro For P10 mask
(12 months plan)

ResMed SleepCare Pro
For N30i, P30i, F20, F30 & F30i mask
(12 months plan)

Remote Device Settings (only for connected devices) [1]

YES

YES

YES

AirView & MyAir Registration (if applicable)

YES

YES

YES

ResMed Reward Registration

YES

YES

YES

Therapy reports (only for connected devices)

12 Reports

12 Reports

12 Reports

Sleep Coach Consultation

4 Consultations

4 Consultations

4 Consultations

Webinar Passes[2]

2 Passes

2 Passes

2 Passes

Discount on Masks & Accessories[3]

20%

20%

20%

Discount on warranty extension[4]

20%

20%

20%

Referral Scheme[5]

1 filter per referral*

1 filter per referral*

1 filter per referral*

Filters 

5

5

5

Mask 

1

1

1

CPAP wipes- pack of 14 (as per stock)/filter

1

1

1

Preventive maintenance of device with 1 complimentary filter

1 per year

1 per year

1 per year

Package Cost INR  (inclusive of GST)

6599

6999 7999

1. Remote Device Settings can be done only for cloud-connected devices. For Non cloud-connected devices, guidance on device settings can be offered over phone call.

2. Details about webinar passes will only be shared on the contact details registered under the SleepCare / SleepCare Pro Plan.

3. Discount based on maximum retail price (MRP). [Discounts applicable to selected products and subject to stock availability.

4. Discount applicable on 2-year extended warranty in addition to any warranty extension which customer may be entitled to under ResMed Rewards Any warranty extension will be subject to verification at a ResMed authorized service centre.

5. Applicable only if the referred customer places an order with ResMed directly within 60 days from the date of referral

6. Customer will be required to visit the nearest ResMed authorised service centre.