Resmed Sleep coaching, AirView Registration, and Data Use
Resmed Sleep Coach^ Support
Our friendly sleep coaches are here to get you started and support your therapy journey.
A Resmed sleep coach is trained to provide general support with sleep health, device usage and to make available detailed sleep therapy reports to you. Where you request it, they may also share those reports with others on your behalf, such as your doctor.
Sleep coach support is provided over a voice call.
If you consent to Resmed collecting, using and remotely accessing your Resmed device data, including your sleep therapy data, this will be done through Resmed’s AirView application. This access helps Resmed sleep coaches provide more personalised support by understanding how your therapy is going, how your Resmed device is working, and whether general support relating to device settings or proper use of the device may be helpful.
Providing remote access to Resmed sleep coaches is optional for you to receive any device support.
^Please note: Resmed sleep coaches are sales and customer service representatives who have received training in sleep health. They can give general information about sleep health, sleep disorders and products that may help improve your sleep. They are not qualified healthcare professional and cannot provide medical advice.
Set out below, we explain what AirView registration entails, how we use the data you provide and how you can withdraw your consent.
1. What is AirView?
AirView is Resmed’s secure, cloud-based system that wirelessly receives sleep therapy data from Resmed devices. This data enables remote monitoring by Resmed sleep coaches. AirView is hosted by a service company located in Japan. All data from your Resmed device is transmitted to AirView in encrypted form.
If you allow Resmed to register your Resmed device in AirView:
Resmed will create your profile in AirView using your name, address, other contact information and the unique serial number of your Resmed device.
Data that is transmitted from your Resmed device or uploaded via an SD card can subsequently be linked to your profile in AirView enabling Resmed to utilise this data for the purposes of providing sleep coach support described in section 3 below.
Certain Resmed devices use built-in wireless connectivity to automatically transmit data from your Resmed device to AirView. For Resmed’s Card-to-Cloud only devices where built-in wireless connectivity is not available, Resmed supply SD cards for your devices; these SD cards easily store usage data allowing Resmed to download information from your device into AirView.
Please note, even if your Resmed device is not registered in AirView, where your Resmed device has built-in wireless connectivity, it will still automatically transmit data to Resmed’s secure cloud as per the device data usage policy.
2. What data is collected from your Resmed device and linked to your profile in AirView?
If you allow Resmed to register your device in AirView, the following data is transmitted by your device or uploaded via an SD card and will be continuously updated in your AirView profile :
a. Device-identification data: such as serial number and device model;
b. Therapy-related data: such as device usage hours, mask seal, average events per hour (AHI) and the number of times a mask is taken off, any other data that is inputted into the device, such as responses to questions on the device;
c. Device diagnostic data: data about what’s working and not working, for example, device usage and connectivity events, performance metrics, errors and fault information if they occur.
3. How we use your data
If you allow Resmed to register your Resmed device in AirView, you consent for Resmed to:
a. respond to your queries;
b. troubleshoot and support you (both in person and remotely) in your use of your Resmed Device, if requested by you;
c. monitor the performance of your Resmed device including device usage to create reports, conduct analysis, produce analytics, or perform any other operation for the purposes of monitoring therapy adherence, if requested by you;
d. help you make sure your Resmed device is working properly;
create and send reports to your doctor, if requested by you;
e. conduct and support research and innovation (including analytics) on topics of technological advancement, health, wellbeing and public interest;
f. improve our products and services.
Resmed will keep the personal data collected for as long as is necessary for the purposes indicated above, or until you withdraw your consent/request deletion, or to comply with our legal obligations, such as (statutory) retention periods.
4. Right to Withdraw Consent
If you give your consent to Resmed Sleep Coaches to collect, and remotely access your Resmed device data via Airview to provide you with personalized Resmed sleep coach^ support you may revoke your consent at any time without giving any reason. If you do not give your consent to Resmed to register your Resmed Device in AirView or if you do give your consent but then subsequently withdraw it, this will impede Resmed’s ability to utilise the more detailed data in AirView to provide you with more personalised support.
You can exercise your rights to withdraw your consent, either by simply asking your Resmed sleep coach, by writing an email to privacy.apac@Resmed.comor by filling online form available here whichever is most convenient to you.
